At donamaris.store, we strive to ensure your orders are processed and delivered promptly and securely. Please read the following details about our shipping policies to understand what to expect when shopping with us.
Order Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders placed during weekends or public holidays will be processed on the next business day. We work hard to fulfill and dispatch your order as quickly as possible.
Shipping Destinations
Currently, we ship exclusively within the United States. We do not offer international shipping at this time. We apologize for any inconvenience and hope to expand shipping destinations in the future.
Shipping Methods & Estimated Delivery Times
We use reliable carriers to deliver your orders with the following estimated transit times (these are estimates and are subject to change):
- Free Shipping: 5-7 business days
Please note that shipping times may vary based on your location, carrier schedules, and unforeseen events such as weather delays or high order volumes, especially during peak seasons like holidays.
Shipping Costs
We offer free standard shipping on all orders within the United States. No additional shipping fees will be charged at checkout unless you select expedited shipping or special handling options (if applicable). Any applicable shipping fees will be clearly displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress through the carrier’s website. Please allow up to 24 hours after receiving the tracking information for it to become active.
Address Accuracy
To avoid delivery delays, please ensure your shipping address is accurate, complete, and includes any necessary details such as apartment or suite numbers. We are not responsible for packages lost or delayed due to incorrect or incomplete shipping information provided at the time of purchase.
Undeliverable Packages & Returns to Sender
If a package is returned to us due to an undeliverable address, refusal, or failed delivery attempts, you may be responsible for additional shipping charges to resend the order. Please contact customer support if you wish to reship your order after such an event.
Lost or Damaged Packages
If you believe your package is lost or damaged during transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and arrange a replacement or refund as appropriate.
Order Modifications & Cancellations
Orders can only be modified or canceled within 24 hours of placement, before processing begins. After your order is processed and shipped, we are unable to make changes. Please contact customer service as soon as possible for assistance.
Contact Us
If you have any questions or concerns regarding your order or our shipping policies, please do not hesitate to reach out to our customer support team at:
Phone number:+1 (214) 644-7213
Email address: [email protected]
Address：22045 Saint Gabriels Cir, Great Mills, MD 20634, United States
Hours: Monday–Friday, 9AM–6PM EST
Thank you for shopping with donamaris.store. We appreciate your trust and strive to provide you with a seamless shopping experience.